Junior Implementation Analyst

Role & Responsibilities

• Understand product features, workflows, configurations, and integrations.
• Support client onboarding and product implementation activities.
• Investigate and troubleshoot production support issues.
• Analyze API requests/responses and SQL data to identify root causes.
• Collaborate with internal teams to resolve technical issues.
• Maintain troubleshooting documents, FAQs, and knowledge base articles.
• Provide timely support and ensure customer satisfaction.

Preferred Candidate Profile

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• Good knowledge of REST APIs, JSON, XML, HTTP/HTTPS, and Postman.
• Strong SQL skills including queries, joins, filtering, and data analysis.
• Understanding of manual or automation testing concepts.
• Strong analytical, troubleshooting, and communication skills.
• Quick learner with a proactive and customer-focused mindset.
• Freshers or candidates with relevant internship experience can apply.

Perks and Benefits

• Opportunity to work on modern SaaS products and integrations.
• Hands-on exposure to APIs, SQL, and production support.
• Learning and career growth opportunities.
• Collaborative and supportive work environment.
• Training and mentorship from experienced professionals.