Junior Executive - Sales and Services

Sales and Customer
. Responsible to achieve the individual sales target and execute the company's strategies to enhance the store's profit.
. Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
. Direct customers by escorting them to counters, introducing various products, and influencing customers buying
decisions.
. Drive sales through the engagement of customers through suggestive selling by building their confidence.
. Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to
maximise customer reach.
. Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
. Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold
& Diamonds.
. Understand & handle queries and complaints of the customer and address them with the right solution.
. Provide excellent customer service, educate customers on benefits - Malabar Promises and product details (e.g.,
product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
. Pack products in front of the CCTV camera for orders received through online channels in order to maintain security
protocol.
. Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the
necessary quality checks.
. Gather feedback from customers or prospects and share it with the Manager for business improvement.
. Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an
accurate database of the customers.
. Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right
product and its details.

Schemes
. Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
. Support customers in the scheme opening process and help with customer purchase against scheme balance
. Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.

Customer Order Management
. Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on
time delivery.

Stock
. Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.
. Transfer the stock to the locker daily and ensure that ornaments are handled with care.
. Report the sold stock to the section head for maintaining inventory ensure timely stock replenishment.

Work area & Display
. Execute all visual merchandising guidelines with respect to display and presentation of products within the store and
maintain the quality and freshness of the same
. Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors.
Marketing
. Generate customer leads and increase customer footfall.
. Call & invite customers and leads to visit the Store especially during product exhibitions, promotional
events/campaigns, etc.
. Support the in-store team in event management and product exhibitions in order to engage the target audience and
proper delivery of the messaging of the event.
. Build awareness of the products and services provided by the competitors, update product knowledge, and inform
superiors about the latest trends in the market.
. Assist in BTL marketing.

Internal process
. Adhere to the company grooming standards and exhibit professionalism in appearance, behaviour, and in interactions
with customers and team members.
. Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store.
. Prepare reports of sales data and submit them to Senior Management as and when required.

People development
. Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.
. Continuously strive for self-development by actively seeking opportunities for growth.
. Ensure adherence to timelines for completion of the performance appraisal for self.
. Take overall responsibility for identification of training needs and completion of mandatory training
programs/certifications for self.