Junior Engineer - IT Operations & Infrastructure

Tata Communications Limited

Pune, India

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Posted 6 hours ago
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Job Description

Role Overview
We are looking for enthusiastic and motivated Junior Microsoft 365 (O365) Engineers/Administrators to support and manage our enterprise collaboration environment. The candidate will assist in administration, troubleshooting, and user support for Microsoft 365 services.
Key Responsibilities
Administration & Support
- Assist in managing Microsoft 365 services such as:
  - Exchange Online
  - SharePoint Online
  - Microsoft Teams
  - OneDrive for Business
- Perform basic user administration:
  - User creation, modification, and deletion
  - License assignment and management
- Support mailbox management, distribution lists, and shared mailboxes
Monitoring & Maintenance
- Monitor service health and performance via Microsoft 365 Admin Center
- Perform routine system checks and basic troubleshooting
- Assist in implementing security and compliance configurations
Incident & Request Handling
- Handle L1 / L2 tickets related to:
  - Email issues
  - Teams connectivity
  - SharePoint access
- Troubleshoot and resolve user issues within SLA timelines
- Escalate complex issues to senior engineers
Security & Compliance (Basic)
- Assist in:
  - MFA setup and enforcement
  - Conditional Access basics
  - Basic security alerts investigation
- Follow standard security policies and governance practices
Documentation & Reporting
- Maintain process documentation and knowledge base articles
- Update incident logs and generate reports as required

More Info

Job Type:

Permanent Job

Industry:

Telecom /ISP

Function:

Employment Type:

Full time

About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 147897003

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