Junior Engineer AIS Platform and Support

About KPMG Global Services (KGS)

Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, currently operating from eight locations in India Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune. KGS provides a range of Advisory, Tax and Audit support services to KPMG firms around the world, offering opportunities everywhere with us to make your mark.

Reflecting a sharp focus on our people, as part of KPMG in India, we are rated among the top 10 Best Companies in India for women and as Champions of Inclusion by Avtar and Seramount. We are also rated as a Gold Employer for our LGBTQ+ inclusive practices and policies by India Workplace Equality Index (IWEI). In addition, we have been ranked as the # 1 employer for women and among the best companies for policies on Diversity and Inclusion, - by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

KGS was recognized for the Most Impactful Women Empowerment Initiative (Corporate) for the and Most Impactful Skill Development Programme Initiative of the year during the IndiaSocial Impact Awards 2024. We are also a LEED and ISO 14001:2015 (Environmental Management System (EMS)) committed to making a positive impact on people and the planet.

The Team

Capability Hubs (CH) is a mature set of cross-functional capabilities that enable the go-to-market agenda, corporate functions and engagement support teams of KPMG firms.

Led by an experienced leadership team across six locations in India (Gurugram, Bengaluru, Kochi, Pune, Hyderabad and Noida) and supported by seasoned professionals with deep domain expertise, CH is dedicated to delivering value and achieving business outcomes.

Working closely with KPMG firms, which leverage our teams for enablement across functions such as Insights & Risk management, Sales Enablement, Digital Experience & Business Services, Technology Services and Transformation, CH forms an integral part of KGS strategy to innovate, build, scale and improve profitability.

Role Overview

The Junior Azure Integration Platform Engineer provides operational support and technical assistance for the Azure Integration Services (AIS) platform, working under defined procedures, supervision, and guidance. The role focuses on service reliability, incident response, and skills development, contributing to consistent and reliable integration platform operations.

Key Responsibilities

Platform Monitoring & Operational Support

Assist in monitoring Azure Integration Services components, including:

• Logic Apps
• Service Bus
• Azure Functions
• API Management
• Event Grid / Event Hub
• Monitor platform health, availability, and performance using:
• Azure Monitor
• Application Insights
• Log Analytics

Identify and log incidents, alerts, and service requests in line with SLAs

Incident Response & Troubleshooting

• Respond to incidents and service requests using documented runbooks and procedures
• Perform basic troubleshooting and analysis
• Escalate issues appropriately following defined escalation paths
• Support post-incident activities and documentation updates
• Participation in shift-based operational support, including nights and weekends, as per support roster
• Support during planned maintenance activities

Cloud Resource & Configuration Support

• Assist with management of Azure resources, including:
• Resource groups
• RBAC assignments
• Networking components (VNETs, subnets, NSGs)
• Support platform updates, patching, and scheduled maintenance under supervision

Documentation & Knowledge Management

• Maintain and update operational documentation, runbooks, and support procedures
• Contribute to knowledge articles and operational handover documentation

Cost Awareness & Operational Efficiency

• Assist in tracking Azure consumption and basic cost optimisation activities
• Follow cost control guidelines and report anomalies

Learning & Professional Development

• Participate in structured learning, coaching, and skills development initiatives
• Build foundational knowledge of Azure Integration Services and enterprise integration patterns
• Progress toward greater autonomy and responsibility

Qualifications

Experience Profile

• 24 years of experience in Azure or cloud platform support roles
• Experience working in operational or service support environments

Required Skills & Experience

Essential

• Foundational experience in Azure or cloud platform operations
• Basic understanding of Azure Integration Services components
• Familiarity with monitoring, alerting, and incident management processes
• Strong willingness to learn and follow operational standards and procedures

Desirable

• Microsoft Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104) certification
• Exposure to enterprise integration or middleware platforms
• Basic understanding of DevOps or CI/CD concepts