Junior Engineer AIS Integration Support

About KPMG Global Services (KGS)

Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, currently operating from eight locations in India Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune. KGS provides a range of Advisory, Tax and Audit support services to KPMG firms around the world, offering opportunities everywhere with us to make your mark.

Reflecting a sharp focus on our people, as part of KPMG in India, we are rated among the top 10 Best Companies in India for women and as Champions of Inclusion by Avtar and Seramount. We are also rated as a Gold Employer for our LGBTQ+ inclusive practices and policies by India Workplace Equality Index (IWEI). In addition, we have been ranked as the # 1 employer for women and among the best companies for policies on Diversity and Inclusion, - by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

KGS was recognized for the Most Impactful Women Empowerment Initiative (Corporate) for the and Most Impactful Skill Development Programme Initiative of the year during the IndiaSocial Impact Awards 2024. We are also a LEED and ISO 14001:2015 (Environmental Management System (EMS)) committed to making a positive impact on people and the planet.

The Team

Capability Hubs (CH) is a mature set of cross-functional capabilities that enable the go-to-market agenda, corporate functions and engagement support teams of KPMG firms.

Led by an experienced leadership team across six locations in India (Gurugram, Bengaluru, Kochi, Pune, Hyderabad and Noida) and supported by seasoned professionals with deep domain expertise, CH is dedicated to delivering value and achieving business outcomes.

Working closely with KPMG firms, which leverage our teams for enablement across functions such as Insights & Risk management, Sales Enablement, Digital Experience & Business Services, Technology Services and Transformation, CH forms an integral part of KGS strategy to innovate, build, scale and improve profitability.

Role Overview

The Junior Azure Integrations Support Engineer provides first-line operational support for Azure Integration Services in a production environment. Working under supervision and using defined runbooks and procedures, the role focuses on monitoring, alert triage, incident logging, and initial remediation to ensure integration services remain stable and available.

Key Responsibilities

Monitoring & First-Line Support

• Monitor integration workflows, transactions, dashboards, and alerts for failures and performance issues
• Identify and classify incidents based on impact and urgency
• Perform first-level troubleshooting using predefined runbooks and knowledge articles

Incident & Service Request Management

• Create, update, and maintain accurate incident and service request records
• Capture logs, error details, and diagnostic information to support escalation
• Escalate complex, recurring, or unresolved issues to senior engineers in a timely manner
• Provides 24x7 Level 1 monitoring and first-response support through rotational shifts
• Performs alert triage, ticket creation, and runbook-based remediation
• Escalates incidents to Level 2/3 in line with defined SLAs and escalation procedures
• Participates in shift handovers and operational reporting

Operational Assistance

• Assist with retries, replays, and authorised data correction activities under supervision
• Participate in incident bridge calls and coordination activities when required
• Support post-incident activities, including documentation updates and knowledge capture

Learning & Development

• Develop foundational skills in Azure Integration Services and cloud operations
• Follow operational standards, security controls, and compliance requirements
• Actively build technical capability toward Level 2 support responsibilities

Qualifications

Experience Band

24 years of experience in application support, integration support, or IT operations roles.

Technical Skills & Experience

Essential

• Basic understanding of APIs (REST), HTTP methods, and response codes
• Foundational knowledge of:
• Messaging systems (queues, topics)
• Event-driven integration concepts
• Exposure to Azure Logic Apps, Azure Service Bus, or similar integration platforms
• Familiarity with incident, problem, and service request management processes
• Strong analytical skills, attention to detail, and willingness to learn

Preferred

• Microsoft Azure Fundamentals (AZ-900) certification
• Exposure to enterprise integration platforms or middleware support
• Basic understanding of ITIL concepts and service management practices