Junior Associate, Yoodli Administration_Sales Performance_R162

About NeuIQ

NeuIQ is an AI services firm that helps enterprises become AI-ready, AI-enabled, and ultimately AI-native. We focus on building the foundations required for AI to operate safely, effectively, and at scale - grounded in a simple belief: without clean, unified, and trusted data, AI cannot deliver meaningful decisions, automation, or competitive advantage.

NeuIQ's work spans AI platforms, analytics, agentic AI, and orchestration; designed to embed intelligence directly into how businesses run. We partner with enterprises across every stage of their AI journey, helping them move from fragmented systems and isolated pilots to AI-native operating models that drive real outcomes.

Role Overview:You will be accountable for the reliable administration of the Yoodli platform. You ensure users have appropriate access to Yoodli, maintain accurate seat allocation and user records, support billing and licensing reconciliation, and execute established administration processes that enable users to use the platform effectively and without disruption. You own the integrity of Yoodli administration data, records, and operational processes. Success is measured by accurate seat management and reconciliation, timely fulfillment of franchisee access and support requests, reliable platform records, and continuous improvement recommendations that enhance the efficiency, accuracy, and scalability of platform administration.

Requirements

Key Responsibilities:

Platform Access and License Administration

· Manage Yoodli seat administration and license allocation — ensure users have appropriate platform access aligned with their licensing agreements and operational needs

· Execute user provisioning, deprovisioning, and access management for user accounts — maintain accurate user lifecycle administration that reflects current franchisee status and entitlements

· Administer Yoodli user accounts and platform settings within established guidelines — ensure platform configurations support franchisee operations and comply with administration policies

Reconciliation and Data Integrity

· Perform seat utilization monitoring and reconciliation across platform, billing, and business systems — identify discrepancies and ensure alignment between actual usage, licensing records, and billing data

· Execute billing-related seat and license reconciliation processes — support accurate invoicing and revenue recognition by maintaining reliable platform administration records

· Maintain user records and platform data integrity across multiple systems — ensure administration data is accurate, current, and audit-ready

Operational Support and Issue Resolution

· Manage franchisee support requests through ticketing and support systems — respond to access, licensing, and platform administration inquiries with accuracy and professionalism

· Resolve platform administration issues within scope, escalate complex matters appropriately, and follow through to closure — ensure franchisee concerns are addressed and documented

· Analyze operational data and produce reports using platform administration and business systems — provide visibility into seat utilization, licensing status, and administration performance

Process Execution and Improvement

· Execute established administration policies, procedures, and controls consistently — ensure platform administration operates reliably and in compliance with governance standards

· Identify process inefficiencies and recommend practical improvements that increase efficiency, accuracy, and scalability — contribute to the continuous improvement of platform administration operations

· Document process changes, workflows, and platform updates clearly and concisely — maintain current administration documentation that supports operational continuity and knowledge transfer

· Support initiatives and special projects as assigned — contribute administration expertise and execution capacity to cross-functional efforts

Requirement

· 2+ years administering user accounts, licenses, or seat allocations within a SaaS platform or software environment, with direct accountability for accurate provisioning, deprovisioning, and access management

· Experience performing operational, financial, or licensing reconciliations with a high degree of accuracy, including identifying and resolving discrepancies across multiple data sources

· Experience maintaining and auditing data across multiple business systems such as CRM, billing, or administration platforms, ensuring data integrity and alignment

· Experience using spreadsheet, reporting, and business administration tools such as Excel, Shopify, or similar systems to analyze operational data and produce reports

· Experience managing customer, franchisee, or stakeholder requests through a ticketing system such as Zendesk or a comparable platform, with accountability for timely and accurate resolution

· Experience identifying and implementing improvements to recurring operational processes, demonstrating ability to recognize inefficiencies and recommend practical solutions

· Experience working independently within established processes and guidelines in a fast-paced operational environment, managing multiple concurrent priorities while maintaining quality standards

Benefits

Why NeuIQ:

• Culture of Innovation: Join a team that values creativity, experimentation, and disruption in the tech industry.
  
• Growth Opportunities: NeuIQ is committed to helping our team members grow their skills and careers through learning and development.
  
• Work-Life Balance: Flexible work options, including [remote/hybrid/on-site], ensuring you can thrive both personally and professionally.
  
• Diversity and Inclusion: At NeuIQ, we celebrate differences and foster a culture where everyone feels valued and heard.
  

Equal Opportunity Employer Statement: NeuIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.