Junior Associate, Solution Engineering (Production Support)

JR0128915

Junior Associate, Solution Engineering(Production Support) Pune, India

Want to work on global strategic initiatives with a FinTech company that is poised to revolutionize the industry Join the team and help shape our company's digital capabilities and revolutionize an industry! Join Western Union as Junior Associate, Solution Engineering (Production Support).

Western Union powers your pursuit.

The Junior Associate, Solution Engineering(Production Support) is responsible for managing end-to-end application support processes, ensuring timely resolution of incidents, and maintaining high service availability. This role involves overseeing escalation procedures, coordinating with cross-functional teams, and leveraging support tools to deliver efficient and reliable service operations.

Role Responsibilities

As a Service delivery manager (Production Support) responsible to manage end-to-end application support process and escalation procedures and be fully conversant with all support tools used to provide effective support in the relevant area (e.g. service operations). Maintain an end-to-end view of the application and infrastructure landscape.

Key Responsibilities

• Responsible for resolution of incidents and problems within the team. Ensure that the right problem-solving techniques and processes are applied by the team and vendor partners. Build and deploy automation around causation and correlation of events in our infrastructure.
• Provide strict production gatekeeper function by reviewing proposed solutions ensuring proper standards are adhered to. Advocate for and implement reliable design patterns.
• Provide input and contribute to Production Management related audits. Responsible to update Runbooks and KEDB (Known Error DataBase) when required. Participate in all BCP (Business Continuity Planning) and component failure tests based on the run books. Drive and ensure compliance to knowledge management across the supported applications. Understand SLAs, SLOs and OLAs to ensure service levels.
• Ability to support & drive the incident management, problem management adhering to ITIL and DB standard process.
• Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
• Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents.
• Proven ability to simplify complex systems and identify potential failure scenarios. Experience in automation and instrumentation. Identify risks and issues related to the area and define appropriate automated solutions
• Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production. Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Ensure all the business queries are handled on priority within agreed SLA to ensure application stability.
• Managing a set of payment orchestration applications. Work with Product and Engg team to onboard new applications and microservices to production in adherence to supportability, observability, and stability
• Drive knowledge management across the supported applications and ensure full compliance.
• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
  
  

Role Requirements

• B.E. / B.Tech. / MCA in Computer Science, Engineering or related field is preferred
• Minimum 3 to 4 years of experience
• Service Operations experience within a global operations context. Proven experience in IT in large corporate environments, specifically in controlled production environments in Financial Services Technology, FinTech or a client-facing function; global transaction banking/corporate and Payment banking experience is a plus
• Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall. Experience of supporting complex application and infrastructure domains
• Broad ITIL / best practice service context within a real time distributed environment
• Proven experience with monitoring tools like Dynatrace is required , Experience in tools like Amplitude, Snowflake, PoweBI good to have. Good understanding of SQL Server or Oracle databases, Linux OS, Java and RedHat OpenShift platform
• Working knowledge of incident tracking tools (e.g. ServiceNow etc.)
  
  

Technical Areas Of Expertise

• Excellent analytical and problem-solving skills
• Experience with Python and Ansible is preferred
• Tibco products knowledge is preferred
• Experience with Build and Configuration management toolset (e.g., GIT, BitBucket, Maven, TeamCity, Docker) preferred
  
  

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India Specific Benefits Include

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit
  
  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

02-25-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.