At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a
motivatedFederal Account Setup Specialist to join our
Global Business Services team. In this role, you will be responsible for the end-to-end setup of Federal customer accounts within our Enterprise Resource Planning (ERP) systems, ensuring all pricing and contractual documents are processed with 100% accuracy. You will join a dedicated team focused on streamlining the Order-to-Cash (O2C) cycle and providing world-class support to our internal sales stakeholders.
What You'll Do
In this role, you will:
- Responsibility 1: Audit and process federal contractual documents received via Salesforce to accurately establish new customer accounts and pricing structures within the ERP system.
- Responsibility 2: Collaborate closely with internal sales teams and stakeholders to resolve pending cases and provide guidance on proper account setup procedures.
- Responsibility 3: Ensure all account transactions and demographic updates comply with established organizational guidelines, service level agreements, and quality standards.
What You'll Bring
The ideal candidate will have:
- 0–4 years of experience in Order-to-Cash (O2C) operations, preferably within a Business Process Outsourcing (BPO) environment.
- Strong knowledge of data entry protocols and proficiency in Microsoft Office programs, specifically Microsoft Excel and Microsoft Outlook.
- Proven ability in problem resolution and time management within a fast-paced, detail-oriented environment.
- A University Degree in any field of study.
Call to Action
Ready to help us manage the world's most vital information
[Apply Now] to join the Iron Mountain team and start your journey with a global leader in information management!
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [Confidential Information]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0101748
