Collaborate with cyber cells, banks, and other stakeholders to investigate and resolve unauthorized/fraudulent transactions.
Respond to and manage incidents related to fraud, working swiftly to mitigate risks and minimize potential losses.
Prepare detailed reports and documentation for internal use and for submission to regulatory bodies or law enforcement agencies as required.
Communicate effectively with internal and external stakeholders, providing updates on ongoing investigations and risk management activities.
Stay up to date with industry trends, emerging threats, and best practices in risk management and payment gateway operations.
Serve as a bridge between Cashfree and local law enforcement agencies, facilitating information sharing and cooperation
Mitigate risks associated with chargebacks and customer disputes by implementing robust and
standardized processes across business units to reduce occurrences
Continuously improve and update the chargeback and dispute service system according to card
scheme rules and requirements, focusing on process optimization.
Provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution
insights on trends and strategies related to chargeback management
Increase awareness of effective chargeback and dispute-handling mechanisms among both internal and external stakeholders through education and communication initiatives
What You Will Need:
1-3 years of experience in risk management, fraud prevention, or a related field within the payment gateway or financial services industry
Excellent verbal and written communication skills to effectively convey information and build relationships
A keen analytical mind with exceptional problem-solving abilities
Ability to work independently and collaboratively in a fast-paced environment
Strong attention to detail and ability to handle sensitive information with discretion
