Job Overview
We are looking for a proactive Jr. Support Executive to assist in providing technical support and resolving client queries. This role is suitable for freshers or candidates with minimal experience in the software field.
Key Responsibilities
- Assist clients with software-related queries and issues.
- Provide first-level troubleshooting and basic technical support.
- Escalate complex issues to senior support staff.
- Document and maintain records of client interactions.
- Collaborate with internal teams to resolve client issues efficiently.
- Learn and adapt to new software tools and processes.
Qualifications & Skills
- Basic understanding of software and IT systems.
- Good communication skills.
- Quick learner with problem-solving abilities.
- Customer-oriented and professional demeanor.
- Ability to work independently as well as part of a team.
