Search by job, company or skills

S

Jr. Service Desk- Contract

Stefanini Philippines, Inc.
Pune, India
Fresher
new job description bg glownew job description bg glownew job description bg svg
  • Posted 5 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Description
Duration:

6 months

Shift:

2

Remaining Positions:

1


Details:

Job Description:

  1. Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
  2. Be logged-in and available to answer calls through our global Service Desk call centre solution.
  3. Actively participate in team meetings and suggest opportunities for continual improvement.
  4. Support Service Desk KPI/TTI measures.
  5. Be part of a rotered on call team during weekends, this should have you on-call once a month
  6. Develop and maintain both technical and customer documentation for standards, processes and procedures.
  7. Monitor group email inbox and enter into ticketing system.

Working Hours: 3 shifts on a rotational basis
-06:30 - 14:30 (IST)
-14:30 - 22:30 (IST)
-22:30 - 06:30 (IST)

# Immediate start preferred
Job Requirements
Details:

Job Requirement:
  1. Strong customer service skills with a passion to exceed customer expectations.
  2. Good analytical and problem solving skills.
  3. An understanding of ITIL v3.
  4. A passion and interest in learning a broad knowledge of hardware and software.
  5. Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
  6. Strong English written and verbal communication skills.
  7. Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
  8. Ability to work under stressful conditions.
  9. Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques.


#LI-ONSITE#LI-AP2

Pay Range:

$ 300000.00 - $ 600000.00


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
It Support
Employment Type:
Full time

About Company

Stefanini Philippines, Inc.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 143415459

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 25-02-2026 02:04:10 AM
Homejobs in PuneJr. Service Desk- Contract