Jr. Logistics Executive

Junior Logistics Executive – D2C Marketing

Company: The Indian Garage Co. (TIGC)

Department: D2C Marketing / E-commerce

Location: Bengaluru

Employment Type: Full-time

Experience: 1–2 years

Reports To: D2C / E-commerce / Marketing Manager

About the Role

We are looking for a Junior Logistics Executive to support the D2C Marketing team in managing day-to-day logistics and order fulfilment activities across the company's direct-to-consumer channels. The role will coordinate with internal teams, warehouses, courier partners and other stakeholders to ensure timely, accurate and cost-effective order movement and delivery.

Key Responsibilities

·      Coordinate end-to-end logistics activities for D2C orders from order processing through final delivery.

·      Track daily order dispatches, shipments, deliveries, cancellations, returns and undelivered shipments.

·      Coordinate with warehouse, customer service, finance and marketing teams to resolve order and logistics issues.

·      Liaise with courier and logistics partners for shipment pickup, tracking, delivery exceptions and escalations.

·      Monitor shipment status and proactively follow up on delayed, stuck or failed deliveries.

·      Maintain accurate logistics trackers, MIS reports and daily/weekly performance updates.

·      Support management of RTO (Return to Origin), returns and exchanges and ensure timely closure.

·      Verify shipping information, order details and courier documentation to minimize errors and delivery failures.

·      Assist in monitoring logistics costs, freight charges and other operational expenses.

·      Support reconciliation of shipment data, COD remittances and logistics invoices in coordination with Finance.

·      Identify recurring logistics issues and suggest practical improvements to improve delivery experience and reduce RTO.

·      Support D2C campaigns, launches and peak-season activities by coordinating additional logistics requirements.

·      Maintain proper records of courier performance, delivery timelines and service-level issues.

Key Performance Indicators (KPIs)

·      On-time dispatch and delivery performance

·      Order accuracy and shipment processing efficiency

·      RTO and failed-delivery percentage

·      Return and exchange closure timelines

·      Courier partner SLA adherence

·      Logistics cost efficiency

·      Accuracy and timeliness of MIS/reporting

·      Resolution time for shipment-related escalations

Required Skills & Competencies

·      Good understanding of logistics, order fulfilment and e-commerce operations.

·      Strong coordination and follow-up skills.

·      Good communication and interpersonal skills.

·      Strong attention to detail and ability to maintain accurate records.

·      Ability to work in a fast-paced, deadline-driven D2C environment.

·      Basic analytical and problem-solving skills.

·      Good working knowledge of MS Excel / Google Sheets.

·      Ability to work effectively with multiple internal and external stakeholders.

Education & Experience

·      Graduate in any discipline; logistics, supply chain, operations or business-related education is preferred.

·      0–2 years of experience in logistics, e-commerce operations, supply chain, order fulfilment or a similar role.

·      Freshers with relevant internships and strong coordination/analytical skills may also be considered.

Preferred Exposure

·      Experience with D2C, e-commerce or fashion/lifestyle retail operations.

·      Exposure to OMS, WMS, ERP or e-commerce platforms.

·      Experience working with courier aggregators or logistics partners.

·      Basic understanding of COD, prepaid orders, RTO, returns and exchanges.

What We Are Looking For

A proactive, detail-oriented and ownership-driven individual who can manage day-to-day logistics coordination independently, follow up rigorously with stakeholders and contribute to a smooth customer delivery experience.

Application

Interested candidates can apply with their updated resume highlighting relevant logistics, e-commerce or D2C operations experience.