Company Description
SPAN Inspection Systems Pvt. Ltd. is dedicated to delivering exceptional customer experiences by providing innovative machine vision products accompanied by high-quality services. With a focus on creating value and aha moments for clients, SPAN Inspection Systems strives to set industry standards in precision and innovation. Committed to excellence, the company emphasizes strong customer relationships and cutting-edge solutions.
Role Description
This is a full-time on-site role for a Jr. Customer Support Specialist, based in Ahmedabad. The role involves providing customer support, addressing queries, ensuring customer satisfaction, and delivering technical support related to the company's products and services. The Jr. Customer Support Specialist will also analyze customer feedback and troubleshoot issues to help improve service quality and efficiency.
Qualifications
- Experience in Customer Support and a commitment to ensuring Customer Satisfaction
- Strong Interpersonal Skills to effectively communicate with clients and understand their needs
- Technical Support skills to resolve product-related queries and issues efficiently
- Analytical Skills to assess customer feedback and identify areas of improvement
- Detail-oriented and organized, with the ability to handle multiple customer requests
- Bachelor's degree in a relevant field is preferred
Key Responsibilities:
- Provide field support for Vision Inspection Systems (Code inspection, Count/Check systems, defect detection, etc.)
- Assist in installation, commissioning, and validation support (IQ/OQ support under guidance)
- Troubleshoot software, camera, lighting, sensor, encoder, and PLC-related issues
- Support customers during machine trials, FAT/SAT, and production runs
- Analyze issues and share root cause analysis (RCA) with senior engineers
- Perform preventive maintenance and system health checks
- Coordinate with internal teams (R&D, QA, Project, Software) for issue resolution
- Provide basic customer training on system operation and handling
- Maintain service reports, visit reports, and documentation
- Ensure timely closure of customer complaints and follow-ups
Technical Skills (Preferred):
- Basic knowledge of Machine Vision Systems
- Understanding of Cameras, Lenses, Lighting, and Image Processing
- Basic knowledge of PLC, I/O signals, sensors, and encoders
- Familiarity with Windows OS, networking, and industrial PCs
- Exposure to Pharma / Packaging inspection systems is an advantage
- Willingness to learn vision software and inspection algorithms
Behavioural & Soft Skills:
- Good communication skills (verbal & written)
- Customer-centric attitude
- Willingness to travel extensively for field work
- Ability to work under pressure and meet timelines
- Team player with a learning mindset
Additional Requirements:
- Flexible for shift support and urgent site visits
- Basic documentation and reporting skills
- MS Excel, Word etc.
