T
Jr Customer Service Executive - Service Delivery & Management
T
Jr Customer Service Executive - Service Delivery & Management
Tata Communications LimitedEarly Applicant
- Posted a day ago
- Be among the first 10 applicants
Job Description
Broad outline of the Role
Minimum Qualifications & Experience
Other Knowledge & Skills
Key Responsibilities
The incumbent would be responsible to deliver Enterprise and Carrier Customer Orders as per Committed RFS with his Proactive Approach, Clear Coordination and Rigorous Follow up with key stake holders.
Minimum Qualifications & Experience
- Bachelor's degree in engineering or equivalent qualification
- 1-2 years relevant experience
Other Knowledge & Skills
- Assertive with good negotiation, Strong analytical and Management skills
- Basic IP Knowledge
- OSS/BSS Tools like Cramer, CBOSS, Netscope, TCx etc.
- TCL Vendor Equipment Knowledge
- SDH, DWDM & MPLS-TP Knowledge
Key Responsibilities
- Change management handling for Customer delivery as well as assurance issues
- Customer and Backbone order provisioning through Cramer tool
- EOR and IOR Processing for Customer as well as Backbone & DCN Orders
- Handling NW Optimization and Regrooming activities.
- Process DCN plan for Service Delivery and Assurance Project
- Equipment knowledge on ECI, Tejas, CIENA, Huawei OSN and MPLS-TP, SREVPN (Tx)
More Info
Key Skills
netscope
cboss
mpls-tp
tcx
order provisioning
Cramer
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications