Jr Customer Service Executive - Service Delivery & Management

Designation

Program Manager, B1-1

Location of work

Mumbai

Reports to - Reporting manager name

SD Manager

Hiring Manager Name

Alex Samuel

IC Role

Yes

Key Responsibilities Areas

Responsible for managing service delivery of new orders in collaboration with implementation/provisioning, internal CFT and customers to commission new revenues.

Support planning, coordination, and execution of programs related to CNGCS, SASE, and EIS line of business.

Coordinate with engineering, operations, vendors, and business stakeholders to ensure timely delivery of project milestones.

Maintain program schedules, RAID (Risks, Assumptions, Issues, Dependencies) logs, and action trackers.

Track deployment progress, service onboarding, and transformation initiatives across customer environments.

Prepare program dashboards, status reports, and executive presentations for leadership reviews.

Facilitate governance meetings and ensure timely closure of action items and escalations.

Support budget tracking, resource planning, and vendor management activities.

Drive process improvements, documentation governance, and adoption of project management best practices.

You Are Behaviours to display aligned to DRIVE

Ability to multi-task and manage priorities.

Willingness to embrace new technologies, platforms, applications, etc.

Process-driven, prompt, courteous, confident, self-motivated, collaborative

Positive attitude, willing to take up challenges and ready to work under adverse conditions and should be able to withstand pressure.

You have

Qualification and exp

MBA and/or BE/BTech background from a recognized institute.

Competent in Microsoft Office products (Word, ppt, excel sheet etc)

Understanding IT environments, Routing & Switching, IP Addressing

Understanding of web application technologies, operating systems, database