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Jr Customer Service Executive - Provisioning & Configuration

Tata Communications Limited
Fresher
Chennai, India
Early Applicant
  • Posted 19 hours ago
  • Be among the first 10 applicants

Job Description

Work with external customers and internal stakeholders as per requirement
Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion.
Engage with customer effectively and to ensure their requirements fulfilled
Work with internal teams to ensure that knowledge and expertise are shared, and the customer Contact Centre solution is successfully handed over into support / operations.
Produce local work instructions and provide training to internal Vodafone teams.
Adhering to any customer specific standards required and contributes to continual process improvements.
Technical understanding of MPLS, MSP, SD-WAN, TX & IP related products.
Experience of dealing face to face with customers, including delivering presentations and facilitation of application discovery sessions.
Excellent written & verbal skills Manage escalations along with effective customer engagement
Should manage and achieve all KPIs Should have sound technical and analytical skills
Should be capable of delivering good Customer experience /satisfaction.
Strong English proficiency (written and verbal), with highest level of Accent Neutralization.
Should possess very good verbal and written communications skills Ready to work in 24.7 atmosphere / continuous night shifts, if needed.
A good team player, good negotiation, Customer friendly.

More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Employment Type:
Full time

About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 152117033

Last Updated: 08-08-2026 06:42:40 PM
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