Jr Customer Service Executive - Network Operations & Support

Tata Communications Limited

Pune, India

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Posted 15 hours ago
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Job Description

Oversee end-to-end execution of planned and emergency changes in alignment with ITIL framework guidelines.
Validate change requests for completeness, risk impact, and proper approvals before implementation.
Act as a central point of contact between stakeholders, NOC, and technical teams.
Monitor change activities to ensure adherence to SLAs and minimize customer impact.
Manage conflicts, dependencies, and change scheduling within the change calendar.
Handle escalations for high-risk, failed, or backout scenarios.
Manage all shift related tasks and Prepare shift reports, audit documentation, and ensure compliance with ITIL standards.

More Info

Job Type:

Permanent Job

Industry:

Telecom /ISP

Function:

Employment Type:

Full time

About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 147342269

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