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Job Description
. Sound knowledge in BGP, MPLS, IP L2 & L3 technologies with 3 to 6 years of experience.
. CCNA Certification is mandatory
. Alarm Monitoring, Operation-maintenance, Troubleshooting & Configuration of routers, Switches etc.
. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
. Excel, report generation, trend & analysis is mandatory.
. Fluency in English language oral & written communication skills is must.
. Alarm monitoring, Trouble ticket creation & Resolution of trouble tickets raised by customer/L1 teams. fault management on all NE'S and follow up with support in case of escalated cases.
. Support new network node integration.
. Ensure current license and software versions are suitable for the present network requirement.
. Capacity management and reporting in case of possible breach in capacity.
. Liaise with 3rd party suppliers /vendors for resolution of the faults/problems needing vendor support.
. Identify the root cause of Priority 1 & priority 2 incidents and recommend appropriate resolution action and other events that customer identify as requiring Root Cause Analysis (RCA).
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 147723741
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