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Jr. Customer Service Executive - India Operations, New Rollouts and Automation

Tata Communications Limited
Fresher
Thane, India
  • Posted 4 hours ago
  • Be among the first 10 applicants

Job Description

Broad outline of the Role
  • Operational role that works under direct supervision, responsible for day-to-day network operations support


Minimum Qualifications & Experience
  • Graduate with 0-2 Years experience


Other Knowledge & Skills
  • Isp trouble shooting like Ciena DWDM , Tejas DWDM and SDH , Nokia DWDM , Huawei DWDM etc ,
  • Equipment software upgrade, with Noc coordination for various telecom equipment's running in the network like Ciena , Tejas, Nokia , Huawei , etc.
  • optical fiber testing and fault identification through , OTDR , LSPM , fiber splicing , through splicing machine like Fujikura ,
  • Handling of Vendor and IRU partner for better uptime in fiber network.
  • Team management , Materials management,
  • Compliance process as per the organization toi meet the day to day activity on daily basis through Apps like , FSM , SNOW etc .
  • Well communication with customers and all stake holders to resolve the network issue and timely update against RCA and POA.
  • Infra knowledge like , SMPS , delta/Emerson battery bank , like lithium , /VRLA , dg , PAC , and infra alarm testing with Ip Colo sites specially , ASECND , ATC , VIL
  • Coordination with IRU partner for their fiber fault rectification along TTSL , BIL, DEPL by escalating regularly , and meeting .

Key Responsibilities
  1. Maintaining, administering network tools and equipment
  2. Assisting with and implementing installations as required
  3. Maintain daily site activities and routines.
  4. Ensure SLA are achieved and work proactively to maintain the same.
  5. IRU route coordination
  6. COLO IP coordination for Infra related activities.


More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Telecommunications
Employment Type:
Full time

About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 151741215

Last Updated: 29-07-2026 07:24:14 PM
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