Jr Customer Service Executive - Customer Service Operations

Tata Communications Limited

Pune, India

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Job Description

Responsible for the equipments operation and maintenance (Fault Identification & Isolation,
configuration, alarm and performance) or network components to drive network efficiency
and availability.

Ensure efficient and effective technical support to maintain optical transport network.

Engineer would be maintaining the optical transport Network of Tata Communications

Working in day shift supporting 24.7 L1 desk.

Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Coordinating
for Permanent Corrective Actions with various stake holders and implementation

Hands on experience in handling Service level troubleshooting on SDH, DWDM OTN-ASON
network.

Maintain quality standards to achieve optimal levels of operation and KPI targets.

Tracks and monitor network health KPIs to ensure optimal network performance.

As a member of Service Assurance resolution of faults and proactively mitigating network
issues would be the prime focus.

Responsible for maintaining smooth operations of optical transport network.

He/She would also be responsible for identifying various faults in Optical transport network
which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should
interlock and work towards early resolution.

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 137238155

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