Job Title

Company Description

Established in 1903, Taj is The Indian Hotels Company Limited's (IHCL) iconic brand for luxury and authentic experiences. Rated as India's Strongest Brand across all sectors for the fourth time and the World's Strongest Hotel Brand for the third consecutive year in 2024 by Brand Finance. Taj's portfolio includes landmark city addresses, enchanting jungle safaris, idyllic resorts, and authentic Grand Palaces. Each hotel offers a fusion of warm Indian hospitality, world-class service, and modern luxury across India, North America, United Kingdom, Africa, Middle East, Sri Lanka, Maldives, and Nepal.

Role Description

This is a full-time on-site role located in Mumbai. The role involves daily tasks such as guest relations, providing exceptional customer service, ensuring smooth hotel operations, managing bookings and reservations, overseeing housekeeping, and coordinating with various departments to maintain high standards of service and quality. Attention to detail and a proactive approach to problem-solving and enhancing guest experiences are essential.

Qualifications

• Customer Service and Guest Relations skills
• Experience in Hotel Operations and Management
• Strong Organizational and Coordination abilities
• Excellent Communication and Interpersonal skills
• Attention to Detail and Problem-Solving skills
• Ability to work in a dynamic and fast-paced environment
• Relevant qualifications in Hospitality Management or a related field are beneficial
• Previous experience in a similar role, preferably in luxury hospitality, is a plus