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Payroll Company: Diensten TechLtd
Work Location:Vikhroli
Cab Facility: Yes(25 KM radius)
Job Roles: Vice process(Calls + Chats + Emails)
Shift timings: 06:30 PM to 5 PM(night Shift)
Work Mode: Work From Office
1. This is a voice-heavy blended support role involving calls, chats, and emails, with the majority of work focused on inbound and outbound calling.
2. Provide assistance in resolving customer and employee issues, incidents, requests, and queries through calls, chats, and emails.
3. Handle a high volume of voice interactions (calls) along with chat and email support as required.
4. Accurately log and document incidents, ensuring proper tracking, follow-up, escalation, and closure.
5. Coordinate with cross-functional support teams to ensure timely and effective resolution of requests.
6. Maintain a customer-first approach, with strong emphasis on live voice communication.
7. Possess excellent verbal and written communication skills in English (strong speaking skills are mandatory).
Diensten Tech Ltd (DTL) is a leading IT service organization dedicated to providing high-quality solutions in Professional Services, Corporate Training, Digital Content Solutions, and Managed Services. We specialize in helping businesses accelerate their digital transformation, leveraging a team of highly skilled software engineers and flexible engagement models to deliver innovative and tailored solutions.
Our Corporate Training division focuses on building skills in emerging technologies at scale, helping companies create smarter, growth-oriented workforces. Additionally, our Digital Content Solutions offer cutting-edge, scalable learning experiences, including gamification and custom eLearning development, designed to meet our clients' most critical learning needs.
With Managed Services, DTL takes over daily operations of specialized applications, allowing businesses to enhance end-user capabilities, free internal IT resources for strategic initiatives, and focus on core competencies. Through a commitment to seamless execution and long-term relationships, we deliver lasting value to our clients.
Job ID: 140476599
