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Microsoft Robotic Process Automation Blue Prism
Support Profile:
1. Understanding and reviewing the Process Operational Handbooks
2. Preparing the infrastructure, raising software install requests and any initial or onetime setup required by the process.
3. Problem solving of issues that could arise during a working day
4. Communicate related unresolvable product issues to Blue Prism support and coordinate with IT teams for speedy recovery and resolutions. Works with RPA process team and troubleshoots platform issues.
5. Analyze frequent failures and terminations, work with business and developers to stabilize the process.
6. Monitors and maintains RPA infrastructure (server, terminal, application, control room, web servers, etc and related services). Works with internal and external IT teams to resolve issues on the infrastructure. Perform regular status health checks on critical infrastructure components.
7. Monitor tickets assigned in the queue system and resolve them in a timely manner.
8. Help to migrates BOT code between multiple environments to facilitate
9. Maintain and update credentials for runtime resources, applications, etc.
Diensten Tech Ltd (DTL) is a leading IT service organization dedicated to providing high-quality solutions in Professional Services, Corporate Training, Digital Content Solutions, and Managed Services. We specialize in helping businesses accelerate their digital transformation, leveraging a team of highly skilled software engineers and flexible engagement models to deliver innovative and tailored solutions.
Our Corporate Training division focuses on building skills in emerging technologies at scale, helping companies create smarter, growth-oriented workforces. Additionally, our Digital Content Solutions offer cutting-edge, scalable learning experiences, including gamification and custom eLearning development, designed to meet our clients' most critical learning needs.
With Managed Services, DTL takes over daily operations of specialized applications, allowing businesses to enhance end-user capabilities, free internal IT resources for strategic initiatives, and focus on core competencies. Through a commitment to seamless execution and long-term relationships, we deliver lasting value to our clients.
Job ID: 140333061
