Experience: 3-5 years
Mandatory Skills: Jira Service Desk
Role Summary:
Provide operational support and administration for Jira by handling user requests incidents configurations and automation troubleshooting to ensure smooth project and workflow management Support and administer Confluence by managing access spaces configurations and resolving user issues to enable enterprise collaboration Provide basic operational support for Docker related queries and issues enabling developers to resolve container level problems efficiently
Roles and Responsibilities:
- Manage users groups roles and access permissions across Jira and Confluence
- Handle Jira project and Confluence space creation configuration and maintenance
- Configure and support workflows issue types screens permissions and SLAs
- Build and troubleshoot Jira and Confluence automation rules
- Create and maintain dashboards filters and reports for operational visibility
- Provide incident service request and issue resolution support with SLA adherence
- Offer user assistance basic debugging documentation support and platform guidance
- Basic Docker support including core concepts commands and first level troubleshooting
- Handle Docker related incidents and service requests escalating complex issues as needed
Skills Required:
- Strong Jira and Confluence administration with hands-on configuration experience
- Expertise in Jira automation dashboards and operational reporting
- Solid understanding of ITIL and ITSM based support processes
- Proven troubleshooting skills across configuration access and workflow issues
- Experience supporting incidents service requests and continuous improvement
- Exposure to Docker fundamentals with a strong troubleshooting mindset in development or platform support environments
Good to have below Skills:
- Postman Basic Postman skills like Access Management collections environments manage license request etc
- Visual Studio Basic knowledge of Visual Studio not like a developer though Understanding of subscription and plans like Professional Enterprise Basic understanding of Visual Studio setup
Soft Skills:
- Excellent communication and stakeholder engagement skills
- Strong documentation and presentation abilities
- Operational support L1 L2 L3
- Candidate should be able to work in different shifts 165 Support project Should be flexible take up on call support on weekdays weekends based on the client requirements
