Jira Administrator

About the Company

At Helo.ai by VivaConnect, we're transforming how businesses communicate with their customers. From SMS, WhatsApp, RCS, Voice, to Contact Centre Solutions, we enable brands to build impactful connections. With 25+ years of industry expertise, handling 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we're not just another company—we're trailblazers in business communication. If you're looking to grow your career in enterprise Jira administration within an innovation-driven organization, your search ends here!

About the Role

As a Jira Administrator (L1, you'll take ownership of our complete Jira ecosystem and ensure it operates efficiently, securely, and at enterprise scale. You will:

Responsibilities

• Govern and manage the Jira environment with best practices
• Design, configure, and optimize complex workflows
• Handle integrations and automation using APIs
• Ensure the tool is structured, scalable, and aligned with business operations

Your Day-to-Day Responsibilities

• Manage and maintain Jira for performance, stability, and scalability.
• Configure projects, workflows, issue types, screens, schemes, and custom fields.
• Define and manage user roles, groups, and permission schemes securely.
• Create dashboards, and reporting frameworks.
• Handle API integrations and automation scripting for system connectivity.
• Integrate Jira with DevOps tools like Jenkins, Bitbucket, Git, Confluence, and CI/CD pipelines.
• Troubleshoot performance, configuration, and integration issues.
• Maintain documentation for workflows, governance policies, and configurations.

Your Growth @ Helo.ai

Here, growth is not just vertical—it's holistic

• Work on enterprise-level Jira governance and integrations.
• Gain exposure to DevOps, automation, and scalable systems.
• Access certifications, mentorship, and structured upskilling.
• Collaborate with engineering, product, and operations teams.
• Build expertise in managing complex Jira ecosystems.

Qualifications

• Education: Bachelor's degree in Computer Science, IT, or related field.
• Experience: 1+ years as a Jira Administrator or similar role in enterprise environments.

Required Skills

• understanding of Jira administration & configurations
• knowledge of workflows, issue types,
• experience with Jira plugins and marketplace apps
• Experience with Jira API integrations

Preferred Skills

Experience with Jenkins, Kubernetes, CI/CD pipelines

Equal Opportunity Statement

At Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all. If you're passionate about Jira governance, API integrations, and managing enterprise-grade systems — we'd love to hear from you!