Jenzabar Business Analyst

• Serves as the subject matter expert for software systems utilized by the institution, providing setup, configuration, problem solving, and updates.
• Works on Jenzabar functional requirements for modules including General, Student, A/R, Financial Aid, Finance and Registration; as well as add-on modules including JICS, JFA, and Advancement.
• Performs business / software systems requirement analysis. Gathers functional and technical requirements from stakeholders/functional users to produce workflows and technical specifications.
• Assists end users with identifying data integration points and functional dependencies within the supported information systems and other third-party systems.
• Analyzes and meets functional needs by applying technical solutions; ensures system interfaces/operations and accesses comply with information security policy and procedures.
• Supports the prioritization of technology support requests, projects, and upgrades for the assigned functional area with input from functional and cross-functional stakeholders.
• Comprehensively documents systems, integrations, and support procedures.
• Provides training and support to end users.
• Creates test plans to document the scope and results of testing. Works with business areas to get testing completed in a timely manner.
• Provided systems analysis and problem-solving support to maintain normal operation of the administrative applications.
• Updates ticket tracking database with pertinent information until resolution.
• Works to integrate Jenzabar with other systems.
• Develops and enhances reports using SSRS and InfoMaker.
• Builds and enhances SQL queries and stored procedures.

Requirements:

• Bachelor s degree in computer science or information systems preferred or equivalent combination of education and experience.
• 2-4 years of experience working with computer or information technologies.
• Experience working in a higher education environment.
• Experience working with Jenzabar or other Student Information Management Systems.
• Proven ability to assess business needs and translate them into relevant solutions.
• Must be able to work independently, as well as in a collaborative team environment.
• Ability to work effectively with both technical and non-technical staff.
• Strong interpersonal and oral communications skills with emphasis on high customer service satisfaction.
• Excellent organizational and technical skills to diagnose problems in an environment with changing priorities.
• Proven adaptability and flexibility with an emphasis on thinking through varying approaches to solve complex problems by examining different angles to produce recommendations and solutions.
• Strong analytical, planning, and written skills.
• Ability to translate complex concepts/processes into simple language.
• Knowledge of System Development Life Cycle (SDLC) and methodologies for Information Technology analysis to evaluate current and/or proposed systems.
• Experience with SQL and report writers.
• Experience with system integration.