We're looking for a 7+yrs of Java Technical Support Engineer with strong problem-solving skills and expertise in Java, SQL, and application support to join our growing team. If you thrive in a 24x7 rotational support environment and enjoy troubleshooting complex technical issues, this role is for you!
Key Responsibilities
- Monitor alerts, analyse logs, and resolve production issues with minimal downtime.
- Troubleshoot problems, provide code fixes, and conduct root cause analysis.
- Manage tickets, incidents, problems, and change requests using ServiceNow/JIRA.
- Create and utilize monitoring solutions to enhance application performance.
- Ensure SLA compliance and maintain quality logs for all production issues.
- Collaborate with cross-functional teams for issue escalation and resolution.
- Manage shifts, reports, RFPs, and support delivery processes.
Required Skills & Experience
- Strong knowledge of SQL, Unix Shell Scripting, and Java-based applications.
- Hands-on experience with ServiceNow & JIRA ticket management.
- Exposure to Azure services and log monitoring tools.
- Excellent communication, interpersonal, and team management skills.
- Ability to work in a 24x7 rotational shift environment.
Nice to Have
- Experience with cloud support and automation in production environments.
Interested candidates can apply directly or share profiles with us.
• Mandatory Skills:
Ticket Management using Service Now, JIRA, Unix Shell Scripting, SQL, Exposure to Java based applications, Log monitoring, Team Management, Shift Management.
