Production Support to support enterprise lending platforms. The role involves troubleshooting. Production issues, analyzing logs, understanding customer requirements, and delivering effective solutions including reporting and data insights. Candidates with experience in lending and financial services and who worked upon LOS/LMS/Collections product are preferred.
Provide L2/L3 production support for lending applications. Monitor system performance and ensure high availability. Analyze application and server logs to identify and resolve issues. Perform root cause analysis (RCA) and implement fixes/workarounds. Understand customer requirements and translate them into technical solutions. Develop and deliver reports using SQL/data queries based on business needs. Provide solution support aligned to customer requirements and system capabilities. Collaborate with different teams for enhancements and bug fixes. Support release activities and post-deployment validation.
Requirements
Strong knowledge of Java (Core Java, basic framework understanding).
Proficiency in SQL (complex queries, report generation, data analysis).
Experience in application/production support.
Ability to analyze logs and troubleshooting issues efficiently.
Experience in understanding business/customer requirements.
Capability to create reports and provide data-driven insights.
Familiarity with ticketing tools (JIRA, Any other).
Strong analytical, problem-solving, and communication skills.
Preferred Qualifications
Experience in Lending domain / Banking & Financial Services.
Familiarity with FinnOne Neo.
Exposure to Spring Boot or enterprise Java frameworks.
Experience with monitoring tools.
Understanding of APIs and microservices architecture.
