Primary Skills/expertise
- Production Support/Service Delivery Process expertise
- Must be managing Production Support Team in his current role in a 24*7 environment
- Must be familiar with Production Support Process
- Must be familiar with Ticketing tools (Service Now/Jira etc.)
- Must be familiar with Monitoring tools (New Relic/Dyna Trace etc.)
- Through understanding of Incident Management, Change Control and Release Management Process
- Hands on Java 1.8, Spring Boot, Microservices, React JS, Experience on cloud, log aggregator tool (Splunk/ELK Stack),
- Team Management
- Monitoring tool Experience (New Relic/Splunk/Dynatrace)
Preferred skills/expertise Oracle, MySQL, SQL server, HTML, JavaScript, bootstrap, Reliability
Experience in Years 8 to 10 Years
Role & Responsibilities Job Description:
- Responsible for Leading production support team in a 24*7 environment for Mission critical application
- Responsible for Ensuring SLA Adherence, process compliance and Productivity Improvement in support operation.
- Manage day to day Production support activity and ensure SLAs are met 100% for all deliverables.
- Take active participation in drive the various initiatives to improve.
- Manage the Production support ac within the team and ensure successful execution of the
- Hands on enterprise level J2EE based web application development and support.
- Hands on experience in React JS, Spring / Spring Boot / Cloud technologies.
- Experience on Pivotal Cloud Foundry (PCF) environment
- Experience in troubleshooting and debugging skills.
- Experience in support role with numerous B2B(business to business) functions such as production monitoring of data, error analysis, client correspondence(both electronic and phone) as well as deep dive investigation of issues stemming from failures.
- Ability to lead team.
- Experience in offshore production monitoring management model
- Provide guidance, assistance and mentoring support to team members.
- Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
- Good presentation skills
- Excellent communication skills
- Experience in kanban and ticket-based model.
Technical Skills: Minimum of 8+ years production support experience within Java Web/Enterprise projects
- Experience with Spring / Spring Boot / Cloud technologies
- Experience with Java EE, Maven Strong experience in troubleshooting skills of JavaScript object model Through understanding of React.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux).
- Experience with Spring and other Java frameworks / open-source libraries
- Experience with Spring Security and SSO solutions
- Experience with SOA and Web Services (REST/SOAP)
- Experience with database applications such as Oracle, MySql and ORM tools
- Experience providing sizing and scalability recommendations and solving connectivity and deployment issues
- Experience using kanban methodology and production support ticket based model.
