Skills: Java, Linux, Unix
Experience: 5-12 yrs
Location: Bangalore (5 Days WFO)
Roles & Responsibilities
- Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or a related field.
- 3–6 years of experience in L2 Production Support/Application Support within enterprise environments.
- Strong hands-on knowledge of Java, including the ability to read code, debug issues, analyse stack traces, and work closely with development teams.
- Strong SQL skills with experience writing complex queries, data analysis, and troubleshooting database-related issues.
- Good Unix/Linux knowledge with experience in log analysis, process monitoring, file handling, and troubleshooting production issues.
- Understanding of Microservices Architecture, REST APIs, and distributed application environments.
- Strong debugging and root cause analysis skills, with the ability to identify issues through application logs, code analysis, and database investigations.
- Experience in Incident Management, Problem Management, and Change Management processes.
- Knowledge of monitoring and observability tools such as Splunk, Datadog, Grafana, AppDynamics, or similar.
- AI-powered productivity tools.
- AWS Cloud Practitioner or other cloud certifications would be an added advantage.
- ITIL/ITSM certification or exposure to IT Service Management frameworks is preferred.
- Excellent verbal and written communication skills with the ability to interact effectively with business users, development teams, and senior stakeholders.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to work in a fast-paced production support environment.
- Prior experience in Banking, Financial Services, or Investment Banking environments will be an advantage.
