Java Customer Support Engineer

Responsibilities:

• Provide technical support to customers using Java-based software products, including troubleshooting and issue resolution.
• Communicate with customers through various channels (phone, email, chat) to understand and address their technical inquiries and concerns.
• Collaborate with development teams to escalate and prioritize customer-reported issues and ensure timely resolution.
• Utilize knowledge of Java, Spring, Hibernate, Kafka, and other relevant technologies to diagnose and resolve customer issues.
• Document customer interactions, troubleshooting steps, and solutions in a clear and concise manner.
• Assist in the creation and maintenance of knowledge base articles, FAQs, and support documentation.
• Continuously improve customer support processes and procedures to enhance overall customer satisfaction.

Requirements:

• 2-3 years of experience as a Software Support Engineer or similar role, preferably in a Java-based environment.
• Strong proficiency in Java programming and related frameworks such as Spring and Hibernate.
• Experience with message brokers like Kafka for event-driven architectures.
• Excellent problem-solving and debugging skills.
• Ability to effectively communicate technical information to both technical and non-technical audiences.
• Customer-focused mindset with a commitment to providing exceptional support.
• Bachelors degree in Computer Science, Engineering, or a related field preferred.