Java Architect

Capgemini

Bengaluru, India

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Posted 21 hours ago
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Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Service Delivery Manager Ensure that the managed areas within service are performing to contractual targets and identify service improvements where appropriate. In addition, SDM are acquiring a thorough understanding of the clients business and are starting to develop relationships with client representatives, identifying ways of adding value. SDM manage some aspects of day to day operations with a focus on achieving SLAs and KPIs for relevant areas. SDM are responsible for providing in scope services for specific areas, with assistance from technical leads.

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About Company

CapgeminiJob Source: www.capgemini.com

Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company. The company was founded as the Société pour la Gestion de l'Entreprise et le Traitement de l'Information (Sogeti).In 1974 Sogeti acquired Gemini Computers Systems, a US company based in New York.In 1975, having made two major acquisitions of CAP (Centre d'Analyse et de Programmation) and Gemini Computer Systems, and following resolution of a dispute with the similarly named CAP UK over the international use of the name 'CAP', Sogeti renamed itself as CAP Gemini Sogeti.

Job ID: 149394975

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