Experience for Senior: 4 - 8 years
- Roles : Java Application/Production Support
- Responsibilities
- Investigate and drive support resolution with senior external clients. internal stakeholders and other Marquee engineering teams Serve as point of escalation for support issues from L1
- Automate manual processes to increase efficiency and reduce risk
- Participate in on-call rotations and respond to incidents as needed
- Continuously improve processes and systems to increase reliability and reduce risk
- Influence and suggest improvements on roadmap for enhancing Marquee client experience
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. [Senior Role]
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Work closely with the engineering team to drive resolution of client issues. [Senior Role]
- Must Have Skills
- Primary Skill
Hands on experience in programming languages - Java
Debugging API calls, writing quality-of-life snippets for clients
Creating scripts for debug tooling
Basic knowledge Of UI and API integration
Basic knowledge Of SQL
Presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
Willing to execute on support issues while also building out the function and automating resolution of repeat issues
- Secondary Skills
- Experience with working in UNIX environment
- Hands on experience in scripting languages Shell script or Perl
- Basic knowledge of RDBMS environments such as Sybase ASE/IQ, Oracle or DB2 etc
