Job Description
Level: Tier 2
Responsibilities:
- Handling customer calls with English and Japanese clients
- Working in virtual teams distributed globally.
- Working with disparate and demanding client groups.
Requirements:
- Japanese language proficiency level N1 mandatory.
- Experience of Managed File Transfer products like Connect: Direct, Sterling B2B integrator, Sterling File Gateway, etc.
- Experience in cloud technology /Kubernetes /OCP.
- Hands on experience of transmissions protocols (sFTP, C: D etc ).
- Good understanding of the Secure plus protocols (TLS /SSL etc).
- Networking and security experience of cryptography applications and data security.
- Hands on administration experience of Windows and Unix, operating systems.
- Windows/Unix scripting experience and XML coding.
- Unix/Windows Connect Direct support experience.
Willing to work in 24*7 Production Support model.
