Japanese Language Resource

Job Description

In Japanese speaking bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers IT infrastructure.You'llbe the mastermind behindmaintainingandoptimizingtheir systems, ensuringthey'realways running at peak performance. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage.

Your responsibilities will include:

• Key Responsibilities

• Japanese Language & Customer Communication

• Act as aprimary Japanese language interfacebetween OKI Electric Japan stakeholders and offshore delivery teams

• Participate indaily/weekly meetings, incident calls, reviews, and escalationsin Japanese

• Translate and interpretwritten and verbal communications(Japanese English) accurately and contextually

• Prepare Japan-quality written artefacts such as emails, status reports,Mom's, and review documents

• Delivery & Operational Support

• Supportservice delivery managers, technical teams, and PMs by coordinating actions discussed with Japanese stakeholders

• Ensureclear understanding of customer expectations, action items, and timelines across teams

• Track and follow up on deliverables, risks, dependencies, and open items relevant to Japan delivery

• Support incident, change, and service review communications in line with OKI/customer processes

• Stakeholder & Process Management

• Maintainprofessional conduct aligned withJapanese business etiquette

• Ensure communication follows agreedgovernance, escalation, and reporting structures

• Proactively highlight communication gaps, risks, or misalignments due to language or cultural differences

• Support audits, compliance reporting, and documentation reviews where Japanese validation isrequired

• You'llbe the mastermind behindmaintainingandoptimizingtheir systems, ensuringthey'realways running at peak performance.

• Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.

• Ensure delivered solutions are realized in committedtime frameand meet client expectation

• Establish a quality management system: tracking of project milestones, quality and KPIs

• Manage project risks, issues, and dependencies, implementing effective mitigation strategies.

• You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.

• Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll alsohave the opportunity towork on cutting-edge technologies and innovative solutions that will shape the future of the industry.

• You'llbe at the forefront of new service preparation andchangingmanagement processes, constantlylearningand growing your technicalexpertiseto ensure the best outcomes for our customers.

• In addition to Japanese languageexpertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and providetimelysolutions to keep their systems secure, reliable, and efficient.

• You'llbe the go-to expert for sizing andoptimizingsystems, ensuring our customers business performance is always world-class.

Your future at Kyndryl

Every position at Kyndryl offers a way forward togrowyour career, from Junior System Administrator to Architect. We have opportunities for CloudHyperscalersthat youwon'tfind anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Job Qualifications

You'regood at what you do andpossessthe required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally,you'reopen and borderless - naturally inclusiveofhow you work with others.

• Required Skills & Qualifications

• 4-10 years of overall experience, with at least 2-3 years in a Japan-facing role

• Prior experience in IT services, infrastructure support, managed services, or project delivery environments

• Minimum JLPT N2 certification (N1 preferred)

• Experience working in global delivery / offshore-onshore models

• Excellent problem-solving and analytical skills

• Ability to communicate confidently with Japanese customers and leadership teams

• Excellent Japanese language skills in both translation and interpretation Hands-on experience with cloud technologies, databases, or programming languages is an added advantage

• Experience with IT service management tools such as ServiceNow and Jira

• Strong documentation, follow-through, and stakeholder management skills

• Act as a trusted communicationpartner for Japanese stakeholders

• Demonstrate maturity in handling escalations and sensitive customer conversations

• Contribute to delivery stability and customer confidence

Preferred Technical and Professional Experience:

• Certifications in Japanese languageproficiencyJLPT N2 or above

• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals

• Experience in working with Japanese clients or in a multicultural team is preferred.

• Ability to work independently and manage multiple tasks and deadlines.

• Strong written and verbal communication skills

• Good understanding of IT service delivery concepts, including incidents, changes, releases, and SLAs

• Experience supporting network, cloud, infrastructure, or security teams

• Familiarity with Japanese-style reporting, review meetings, and escalation etiquette

• Operate with limited guidance and take ownership of assigned