Job Description
In depth knowledge of IVR testing and engineering, and extensive experience in testing
process involving Contact Centre products like Amazon Connect
Highly proficient in Cyara IVR automation tool
Extensive hands on experience in testing IVR's, inbound and outbound calls using manual /
Cyara
Hands on experience in Cyara cruncher tool to perform IVR performance testing
Excellent communication and collaboration skills, and be a strong team player.
Experience diagnosing testing issues, and going through the IVR logs to identify the root
cause of the issues
Gather and analyse functional, non-functional test requirements and perform assessment
to confirm testing
Designing functional test approach, test plans and assess different test types required for
application based on requirement
Develop test scripts, perform test runs and analyse test results
Nice To Have
Sound experience in Continuous Integration/Continuous Deployment processes and tools
such as GCP Cloudbuild, Codefresh, Github actions etc
Strong software engineering fundamentals, and proven experience in a number of
programming languages.
Hands on experience in API Testing using postman, supertest API frameworks
Have a growth mindset, a focus on continuous improvement, and be passionate about
learning new tools, technologies and practices.
