Job Title: IVR tester
Location: Chennai (Sipcot IT Park, Siruseri )
Mode of Work: Remote
Role and Responsibilities
The QA Tester will be responsible for
- Analyzing user stories and/use cases/requirements for validity and feasibility
- Execute all levels of IVR testing (System, Integration, and Regression)
- Detect and track software defects and inconsistencies
- Provide timely solutions
- Apply quality engineering principals throughout the Agile product lifecycle
- Provide support and documentation
Minimum Requirements
Technical skills
- Must have 1+ years of experience in the required skills below.
- Candidate with Strong and deep understanding of IVR call flows.
- Good Knowledge in Cyara Testing tool
- Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set time lines and quality standards - Mandatory.
- Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing technologies.
- Knowledge on project Management Tools in Azure Dev ops
- Knowledge on maintaining test environment
- Good experience with using SQL
- Effective Test Data and Test Metrics Preparation
- Analyzing the test results and preparing the test report
- Team Handling Capabilities, Provide Trainings to the Team on related skill
Business Skills
- Capable of working on or leading a team through a fast paced and complex project
- Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation
- Prior experience in working in a customer facing role
- Knowledge of customer service processes
- Exercises good judgment
- Strong follow-through, ownership & responsibility on tasks assigned
- Effective time management and maintains flexibility
- Demonstrate flexibility to adjust working hours to match customer and team interactions
Qualifications and Education Requirements
- Any engineering/Masters degree with relevant experience
Preferred Skills
Cyara automation tool, Azure Dev ops Experience.
