IVR & Five9 Specialist
Artech- Posted 2 hours ago
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Job Description
Hiring: IVR & Five9 Specialist | Bangalore | Immediate Joiners Only
We are actively looking for professionals with 10+ years of experience in IVR Operations, Five9 Administration, and Contact Center Technologies.
Location: Bangalore
CTC: Up to 21 LPA
Immediate Joiners Only
Strong hands-on experience in Five9 CCaaS
IVR Design, Development & Administration
Call Flow Configuration & Optimization
Skill-Based Routing & ACD Management
Queue Management & Call Routing Strategies
Voice Automation & Self-Service Solutions
Workforce Management & Capacity Planning
ServiceNow Integration
Contact Center Reporting & Analytics
Genesys experience is an added advantage
Interested candidates can share their updated CV at [Confidential Information]
More Info
Key Skills
IVR Design Development Administration
Five9 CCaaS
Skill-Based Routing ACD Management
Workforce Management Capacity Planning
Contact Center Reporting Analytics
Call Flow Configuration Optimization
Voice Automation Self-Service Solutions
Queue Management Call Routing Strategies
ServiceNow Integration
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