IVR Automation Test Engineer

About Client:

Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of 222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkata, Noida.

. Job Title: IVR Automation Test Engineer

Location: PAN India

Experience: 6+ years

Mode of Work : Hybrid

Job Type : Contract to hire

Notice Period: Immediate joiners

Job Summary:

IVR Automation Test Engineer / IVR Functional Consultant- 4 Pos

• Automation testing using Cyara or similar tools
• Creation of functional requirements based on business/client/end user needs
• Experience in technical writing
• Experience working on large/complex projects
• Ability to communicate with engineers on requirements and expected outcomes
• Familiarity with voice components and/or contact center practices/procedures
• IVR knowledge of call flows, automation, self service
• IVR, Complex ACD testing (both speech and DTMF)
• Smoke testing, System integration testing, regression testing
• Creation of Vision call flows, both detailed and high level based off User interface documentation.