Job Description
Job Location: Bangalore
Job Description
Proactively and independently provide support on incidents related to desktop applications, printing, e-mail, networking, remote access, hardware issues and enterprise applications globally in a timely efficient and professional manner.
Configure and manage customer workstation (Windows/Macbooks), portable computing devices and peripherals.
Creates and maintains documentation that is clear and concise that helps build a shared knowledge base for IT that contributes to a continuous improvement culture.
Candidate should have good Technical knowledge in Hardware troubleshooting/Active Directory/VPN Issues/Office 365 issues/Microsoft issues etc.
Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems.
Assist with the installation of new hardware and software and help train employees on its use.
Should be comfortable to work in Australian Shift.
Requirements:
2-5 Years of experience on Tech Support/IT Operations
Hands on experience on Windows platforms (Win10/M 365/Azure), Remote management tools (UEMs), Office 365
Graduate/Diploma in Computer science/IT
Certifications in ITIL/COBIT/MCSE will be added advantage
Minimum 1 year in a similar role in a multi-SME space
Microsoft cloud solutions (Microsoft 365, Azure, SharePoint, Teams, Intune)
Active Directory, DNS, DHCP and Microsoft Exchange
Windows, Windows Server and MacOS
Virtualisation (Hyper-V, VMware)
Hosted VoIP solutions (3CX, Teams Voice)
Business continuity and disaster recovery (Datto, Veeam, StorageCraft)
Service desk ticketing systems (AutoTask, Connectwise)
PC hardware assembly and troubleshooting
