4-7 years
2000000 - 2500000 INR
2 months ago 8 Applied
Job Description

Job Location: Bangalore
Job Description
Proactively and independently provide support on incidents related to desktop applications, printing, e-mail, networking, remote access, hardware issues and enterprise applications globally in a timely efficient and professional manner.
Configure and manage customer workstation (Windows/Macbooks), portable computing devices and peripherals.
Creates and maintains documentation that is clear and concise that helps build a shared knowledge base for IT that contributes to a continuous improvement culture.
Candidate should have good Technical knowledge in Hardware troubleshooting/Active Directory/VPN Issues/Office 365 issues/Microsoft issues etc.
Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems.
Assist with the installation of new hardware and software and help train employees on its use.
Should be comfortable to work in Australian Shift.

Requirements:
2-5 Years of experience on Tech Support/IT Operations
Hands on experience on Windows platforms (Win10/M 365/Azure), Remote management tools (UEMs), Office 365
Graduate/Diploma in Computer science/IT
Certifications in ITIL/COBIT/MCSE will be added advantage

Minimum 1 year in a similar role in a multi-SME space
Microsoft cloud solutions (Microsoft 365, Azure, SharePoint, Teams, Intune)
Active Directory, DNS, DHCP and Microsoft Exchange
Windows, Windows Server and MacOS
Virtualisation (Hyper-V, VMware)
Hosted VoIP solutions (3CX, Teams Voice)
Business continuity and disaster recovery (Datto, Veeam, StorageCraft)
Service desk ticketing systems (AutoTask, Connectwise)
PC hardware assembly and troubleshooting

JOB TYPE

Skills

Teams
Windows platforms (Win10/M 365/Azure)
Remote management tools (UEMs)

MITS solution

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