ITSM Engineer

Experience: 3+ years

Location: Hyderabad (Onsite – ODC)

Key Responsibilities:

• Handle incident, problem, change, and request management processes.
• Configure, customize, and manage ITSM tools like ServiceNow, BMC Remedy, or equivalent.
• Support users, troubleshoot issues, and maintain SLAs.
• Work with stakeholders to enhance workflows and automation.
• Generate reports and dashboards for IT service performance monitoring.

Required Skills:

• Hands-on experience with ServiceNow, BMC Remedy, or any ITSM tool.
• Strong understanding of ITIL best practices.
• Experience with ticketing systems, SLA management, and workflow automation.
• Knowledge of scripting (JavaScript, PowerShell, or Python) is a plus.