ITSM Data Analyst 2
NYGC Services INC- Posted a day ago
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Job Description
ITSM Specialist & Data Analyst – Job Description
Responsible for supporting ITIL Incident, Service Request, Problem, Change, and Configuration Management processes while transforming ITSM data into actionable insights using SAP BusinessObjects (SAP BO) and Microsoft Power BI. Develops dashboards, reports, and KPIs to monitor service performance, SLA compliance, backlog, recurring incidents, change outcomes, and CMDB data quality. Ensures data accuracy, reporting governance, audit compliance, and continuous process improvement through data-driven analysis and collaboration with stakeholders.
Qualifications:
3–5 years of relevant ITSM, reporting, business intelligence, or data analytics experience; working knowledge of ITIL practices, hands-on SAP BO and Power BI skills, advanced Excel, strong analytical and communication skills, and knowledge of SQL or CMDB management as an advantage.
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About Company
New York Global Consultants Inc. (DBA: NYGCI) is an innovative technology services company, delivering quality services to commercial and government clients. Our major capabilities include IT Professional Services, Data Protection Services, ERP Services and Enterprise Application services. Our Strategy is to leverage our capabilities in business, technology & operations to help our customers meet their IT goal. NYGCI’ mission is to let our customers maximize their performance through our excellent IT Professionals. For more than a decade, NYGCI has proven its capabilities to Fortune 500 clients. Since 2013, NYGCI has expanded its services to state and federal government agencies.