Job Description

Roles & Responsibilities :

Supervise and mentor team, fostering a collaborative and high-performance work environment.

Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.

Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.

Maintain compliance with organizational standards and regulatory requirements.

Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies

Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.

Qualifications

Educational qualification:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience :

9 years of experience in IT Support Services.

ITIL certification is highly desirable.

Experience in managing a team of 20 or more associates.

Mandatory/requires Skills :

ITIL Framework: In-depth understanding and application of ITIL principles and practices.
Incident Management: Proven experience in managing and resolving incidents promptly.
Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.
Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.
Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.

Soft Skills:

Leadership: Ability to lead, motivate, and develop a team effectively.
Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.
Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions.
Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.
Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.

Preferred Skills :

Experience in a large-scale IT environment supporting diverse technologies and user groups.