Job Title: ServiceNow Technical Lead / Architect (ITOM / SPM / SOM / CSM)
Location: Hyderabad/ Bengaluru/ Indore/ Chennai PAN India
Job Type : Fulltime
Experience: 6+ Years
Employment Type: Full Time
Notice Period: Immediate to 15 Days Preferred
Job Overview
We are looking for experienced ServiceNow Technical Leads / Architects with strong development expertise and deep platform knowledge. The ideal candidate should have hands-on experience in ServiceNow modules such as ITOM, SPM, SOM, and CSM, along with strong scripting skills and experience implementing enterprise-scale ServiceNow solutions.
Key Skills Required
- ServiceNow Development (6+ Years)
- ITOM (Discovery, Service Mapping, Event Management)
- SPM (Project Management, Resource Management, Demand Management, Workspace)
- SOM (Sales Order Management)
- CSM (Case Management, Product Catalogs, Custom Case Types, B2B & B2C)
- ServiceNow Integrations
- UI Builder & Portals
- Scripting (JavaScript, Script Includes, Business Rules)
- ACLs & Platform Security
- CMDB
- Integration Hub
- Experience with Salesforce and Jira Integrations
Role Responsibilities
ServiceNow ITOM Lead / Architect
- Experience in end-to-end implementation of ITOM modules.
- Strong expertise in Discovery, Service Mapping, and Event Management.
- Experience troubleshooting Data Sources and Service Graph Connectors (SGC).
- Experience with Integration Hub and Transform Maps.
- Configure and manage Event Management modules.
- Experience setting up MID Servers with clustering and scripting.
- Must have completed at least 3 full ITOM implementations.
- Lead stakeholder discussions, requirement gathering, and backlog creation.
ServiceNow SPM Lead / Architect
- Hands-on experience implementing SPM modules including:
- Project Management
- Resource Management
- Demand Management
- Project Workspace
- Experience integrating ServiceNow with Salesforce and Jira.
- Strong understanding of Project Management processes.
- Strong scripting and platform configuration expertise.
- Lead implementation using OOB features and best practices.
- Support development teams with troubleshooting and technical guidance.
ServiceNow SOM Lead
- Hands-on experience implementing Sales Order Management (SOM).
- Experience integrating ServiceNow SOM with CRM platforms such as Salesforce.
- Strong scripting and configuration experience.
- Experience building custom portals and workspace using UI Builder.
- Understanding of Telecom & Media industry domain.
- Lead requirement gathering workshops and backlog creation.
ServiceNow CSM Lead
- Experience with 5+ end-to-end CSM implementations.
- Expertise in:
- Case Management
- Portals
- Workspaces
- Product Catalogs
- Experience integrating ServiceNow with third-party systems.
- Strong knowledge of Integration Hub, custom actions, and spokes.
- Experience in Manufacturing industry domain preferred.
Required Soft Skills
- Strong stakeholder management skills
- Excellent communication skills
- Ability to lead teams and drive project delivery
- Strong problem-solving and troubleshooting skills
