ITOM Discovery Implementation Specialist

About Company

HCLSoftware, founded in 2019, is the software business division of HCLTech. We develop, market, and sell software products across various categories, including Business & Industry Applications, Cybersecurity, Data & Analytics, AI & Intelligent Operations, Sovereign Collaboration, Total Experience, and Specialized Software.

We drive customer success through continuous product innovation, serving over 20,000 organizations, including many Fortune 100 and Fortune 500 companies. We are also a proud partner of Scuderia Ferrari.

As a fast-growing, $2B+ software business, we have an incredible global workforce of 8,000+ employees. Join us and make an impact from Day 1—this is an exciting time to be part of HCLSoftware as we expand, invest, and grow!

About the Role:

We are looking for an experienced ITOM Discovery Implementation Specialist to join our team and support the deployment of HCL BigFix Service Management – Discovery. The ideal candidate will have hands-on experience implementing discovery solutions and a strong understanding of IT infrastructure and application topology mapping.

Key Responsibilities:

• Implement ITOM Discovery solutions for infrastructure and application mapping.
• Configure and manage discovery probes and sensors.
• Conduct demos, workshops, and client consultations.
• Troubleshoot and optimize discovery processes.
• Engage with clients to gather requirements and provide expert guidance.

Qualifications & Skills:

• 6–10 years of experience in ITOM Discovery implementations.
• Hands-on experience with discovery tools such as BMC Discovery, Device42, Lansweeper, Ivanti Neurons (Discovery), Freshworks Freshservice Discovery, OpenText Discovery, or similar tools.
• Strong understanding of network, server, and application topology mapping.
• Proven track record of successfully delivering end-to-end discovery projects.
• Excellent communication and client engagement skills.