About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
Within BNPP, CIB IT Production team is responsible for supporting award-winning Trader- and customer-facing trading and risk systems.
The ITIP team supports users in Mumbai, Chennai and all Pan India locations.
The Client Services Team/Customer leads work in the role of Service Delivery, manage escalations, act as Business Account Leads/Managers.
Job Title:
Service Delivery
Date:
01st Jan 24
Department:
ISPL CIB Production ITIP
Location:
Mumbai/Chennai
Business Line / Function:
Information Technology- ITIP
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
- The Client Services Team/Customer leads work in the role of Service Delivery, manage escalations, act as Business Account Leads/Managers.
- Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.
Responsibilities
Direct Responsibilities
- The Client Services Team/Customer leads work in the role of Service Delivery, manage escalations, act as Business Account Leads/Managers.
- Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.
Contributing Responsibilities
- Relishes taking responsibility in a hands-on environment directly interfacing with users and developers at all levels.
- In-depth understanding of the linkage between financial services, Information Technology and business value
Technical & Behavioral Competencies
- Excellent verbal and written English communication and presentation skill. The individual will be required to have knowledge & understanding of various service / regulatory standards, work processes & procedures such as ITIL, ISO, Project management etc.
- Good interpersonal, Analytical skills, Systematic and rational approach in identifying & understanding problems
Specific Qualifications (if Required)
- Proven hands-on Industry experience preferably in a finance company (BFSI Segment)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Decision Making
Personal Impact / Ability to influence
Critical thinking
Ability to deliver / Results driven
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to develop and adapt a process
Ability to manage a project
Ability to anticipate business / strategic evolution
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if Required)
ITIL certified
NA
Primary Location
IN-MH-Mumbai
Job Type
Standard / Permanent
Job
INFORMATION TECHNOLOGY
Education Level
Bachelor Degree or equivalent ( = 3 years)
Experience Level
At least 7 years
Schedule
Full-time
