ITIL, Infrastructure Monitoring

(Dynatrace, Splunck, ESP)

Monitor enterprise applications, servers, APIs, and infrastructure using Dynatrace

Analyze logs, alerts, and operational data using Splunk

Create dashboards, alerts, reports, and monitoring policies

Handle Incident, Problem, and Change Management activities as per ITIL framework

Perform root cause analysis (RCA) for production issues

Coordinate with application, database, middleware, and infrastructure teams for issue resolution

Track SLA/KPI metrics and support operational governance

Troubleshoot performance bottlenecks, application outages, and system failures

Maintain operational documentation, SOPs, and knowledge base articles

Participate in 24x7 production support/on-call rotations