ITIL framework L3

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

TCS is Hiring for ITIL framework L3 -Problem Management

Experience Range : 10+ Yrs Yrs

Job Location : PAN India

Interview Mode: Virtual Mode

Must-Have

• 7–18 years of experience in ITSM, Problem Management, Service Reliability, or Operations roles.
• Strong hands‑on experience with ITIL Problem Management processes and governance.
• Deep expertise in Root Cause Analysis methodologies (5 Whys, Fishbone, Fault Tree Analysis).
• Experience driving high‑quality RCAs with clear distinction between workaround, remediation, and permanent fix.
• Proven ability to perform incident and problem trend analysis to identify systemic risks.
• Experience working in complex, multi‑vendor enterprise environments.
• Strong documentation, analytical, and facilitation skills

15 years of Continuous Education.