Itil

Eteam

Bengaluru

2-5 Years

Save

Posted a month ago
Over 50 applicants

Quick Apply

Job Description

As a Analyst, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, major incident management, release management and service transition etc.
Prior working experience of handling foresaid processes preferred.
Capable to connect, update and manage discussions with the Customer for all in-scope infrastructure (Network, Compute, ServiceDesk etc.) and Application maintenance (ERP, BI, perforce applications)
Capable to drive and collaborate with multiple stakeholders on day-to-day operations to bring in coordination across the technical towers
Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of product catalogue.
Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer.
Driving the internal audits, define and drive service improvement programs based on the external audit findings
Report the Customer on all Process areas as per the Contractual agreements.
ITIL4 certification preferred.
Comfortable working in 24/7 environment

More Info

Job Type:

Permanent Job

Industry:

Recruiting, Staffing Agency

Role:

Software Engineer /Programmer

Function:

Employment Type:

Full time

About Company

Eteam

Job ID: 115750245

Jobs by Skill - IT

Jobs by Skill - Non IT

International Jobs

Last Updated: 30-04-2026 06:54:15 AM

Homejobs in Bengaluru / BangaloreItil

Similar Jobs

ITIL Change Manager

NTT Data

3-5 yrs

Bengaluru, India

Skills:

Stakeholder Management, Communication Skills, CAB Facilitation, Time Management, ITIL Framework Expertise, Risk Impact Analysis, Analytical Thinking, Process Compliance