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ITIL (Asset Management/Service Management)

Infosys Limited
Fresher
Bengaluru, India

This job is no longer accepting applications

Job Description

Key Responsibilities:

  • Own end to end lifecycle of major incidents P1 P2
  • Lead incident bridge calls and coordinate resolver teams
  • Act as single point of contact for stakeholders and leadership
  • Provide timely communication to business and IT stakeholders
  • Manage escalations across internal teams and vendors
  • Ensure adherence to ITIL processes and governance
  • Drive Post Incident Reviews PIR and Root Cause Analysis RCA
  • Identify trends and recommend continuous improvement actions
  • Coordinate with Change Release teams during major incidents
  • Required Skills
  • Strong ITIL knowledge Incident Problem Change Management
  • Experience in Major Incident Management
  • Excellent communication and stakeholder management
  • Ability to manage high pressure situations
  • Strong analytical and problem solving skills
  • Experience with ServiceNow Remedy or similar ITSM tools

Preferred Skills:

Domain->Service Management->IT Asset Management,Foundational->IT User Management->Incident and Request Management,Foundational->Service Management->ITIL,Technology->Infra_ToolAdministration-ITSM->ServiceNow

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Service Management
Employment Type:
Full time

About Company

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next
Navigate your next
We navigate our clients from where they are to where they aspire to be.

Job ID: 149185877

Last Updated: 04-07-2026 10:48:38 AM
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